Customer Experiences
Frequently Asked Questions
We ship all orders with trusted carriers such as USPS. Once your order is processed, it will be dispatched with free tracking, allowing you to follow your package every step of the way.
We are pleased to offer free worldwide shipping on all orders—no minimums, no hidden fees.
Not completely satisfied? No problem!
You can easily request a return within 30 days of receiving your order.
Before sending anything back, please contact our support team so we can provide the correct return instructions and ensure the process goes smoothly. If an item arrives damaged or faulty, we will send a replacement at no extra cost.
To ensure the best fit and maximum comfort, we recommend selecting 2 sizes larger than your usual shoe size!
If you plan to wear thicker socks with your slippers, consider choosing 2–3 sizes larger for an optimal fit.
Our 44–45 size fits true to size and is designed to comfortably accommodate customers who normally wear size 44–45
Because styles and materials can vary slightly, choosing a slightly larger size helps provide better support, a more comfortable feel, and the room needed for different wearing preferences.
If you’re unsure which size to pick, feel free to contact us—we’re happy to help you choose the perfect fit.
Do you have a question or need advice? Don't hesitate to contact us. We're here to help and advise you.
Mail : contact@venvira.com
MA / VR 09:00 AM - 17:00 PM
ZA / ZO 10:00 AM - 17:00 PM